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Medical Inquiries

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Overview 

The Medical Inquiries module is designed to assist medical communications professionals field questions, retrieve information, and deliver responses verbally in the pharmaceutical company environment. The course provides general information to facilitate common understanding of medical terminology and of how to provide medical information with great customer service.


I have found these modules to be indispensable for any individual in the role of a Medical Communications Professional (MCP) in the pharmaceutical industry, whether they be new to this role or a more seasoned colleague.  I recommend this program be incorporated into a Medical Communications training plan for all MCP team members, as it covers the foundation work processes of a MCP's role very nicely.  As a seasoned MCP myself, the modules were very helpful to identify how we are currently practicing, and where improvements could be made based on following the industry's best practices as it relates to medical communications.  Also of great value, the ability to earn ACPE credit as a pharmacist as well as the opportunity to receive a DIA Medical Communications Certificate upon completion of all 9 modules, really adds credence to embarking on this educational opportunity as a "no-brainer".

Featured Topics 

  • Handling consumers’ concerns by phone
  • Understanding the needs of the customer
  • Evaluating the sources of information available when preparing a response
  • Knowing which situations call for a written or spoken response
  • Learning best methods of record-keeping

Who Should Attend 

New medical communications professionals

Learning Objectives 

Upon completion of this course, you should be able to better perform the following functions:

  • State the steps that a medical communications professional should take when receiving an inquiry
  • Explain telephone do's and don'ts
  • Evaluate the information needs of the customer
  • Identify and evaluate the sources of information available when preparing a response
  • State guidelines for developing a response, including when verbal response versus a written response should be given, and the advantages of a written follow-up
  • Differentiate between fair balance and scientific balance
  • Describe situations the medical communications professional should be prepared for when delivering a response
  • Prepare for issues that may arise due to the type of caller or the type of inquiry
  • Describe methods for documenting, storing, and reviewing responses

The module takes an average of 2.0 hours to complete. (Note that this is an average time. People learn at different rates, and they explore resources and examples at different paces.)

Special Offers 

Save 20% by purchasing the full Medical Communications eLearning Certificate Program. Get all nine modules for $1,960, a $490.00 savings compared to the total cost if each module is purchased separately. Save 15% on the purchase of two to eight modules.

Contact Information 

Linda Belmont, DIA
Phone +1.215.293.5818
Linda.Belmont@diahome.org

Technical Requirements 

Click here for minimum system requirements.

Author(s) 

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Continuing Education 

The Drug Information Association is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education. The Drug Information Association designates this educational activity for up to 2.0 contact hours or .2 CEUs. 0286-0000-13-402-H04-P Type of Activity: Application


Drug Information Association has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).

As an IACET Authorized Provider, Drug Information Association offers CEUs for its programs that qualify under the ANSI/IACET Standard. Drug Information Association is authorized by IACET to offer .2 CEUs for this program.

This module is part of DIA's Medical Communications eLearning Certificate Program. If you complete each module of the certificate program and receive a passing score of 80% on each module exam, you are eligible to receive the DIA Medical Communications Certificate.

Release Date: October 16, 2002
Reviewed and Updated: October 31, 2003
Reviewed and Updated: October 15, 2004
Reviewed and Updated: October 31, 2005
Reviewed and Updated: October 27, 2006
Reviewed and Updated: October 18, 2007
Review and Updated: September 30, 2010
Review and Updated: September 25, 2013
Expiration Date: September 25, 2016*

*Continuing education credit is available to participants who successfully complete the eLearning program before the expiration date.

Name Credit Type Max Credits CEU
Medical Inquiries ACPE 2.00 0.200
Medical Inquiries IACET 2.00 0.200

Disclosure Policy:

It is DIA policy that anyone in a position to control the content of a continuing education activity must disclose to the program audience (1) any real or apparent conflict(s) of interest related to the content of their presentation and/or the educational activity, and (2) discussions of unlabeled or unapproved uses of drugs or medical devices. Disclosure statements will be included in the course materials.

Statement of Credit:

In order to receive a statement of credit (before the one year purchase expiration date and before the expiration date listed above), please review the entire module, complete the exam and evaluation form. You must receive a passing score of 80% or better to receive a statement of credit. Statements of credit will be emailed within one month of receipt of exam and evaluation form. Please note: If you do not complete the module, pass the module exam, AND complete the evaluation form, you will not receive a statement of credit.

Registration Fees 

Other Fees

Individual
$200.00
Group Discounts

The entire Medical Communications eLearning Certificate Program can be purchased at a 20% discount ($1960), which is a $490 savings from the price if each module were purchased individually. When purchasing modules from the Medical Communications eLearning Certificate Program:

  • 2-8 modules receives a 15% discount on each item
  • 9 modules receives a 20% discount on each item

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Unless otherwise disclosed, the statements made by speakers represent their own opinions and not necessarily those of the organization they represent, or that of the Drug Information Association. Speakers, agenda and CE information are subject to change without notice. Recording of any DIA educational material in any type of media is prohibited without prior written consent from DIA.

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