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Change Management, Issues Management, Escalation Management

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Continuing Education Credits are not available for archived online training courses.

Archived Online Training available through September 30, 2014

Every week of every month our work is interrupted by changes and issues that reduce the time we have to focus on key tasks. One option to solve this is escalation, but when and how should we use this solution? This course tackles how to efficiently and effectively deal with changes, issues, and escalation to make you more productive. Forms covered during this class are offered in the material, which you can use back on the job.

Who Should Attend 

  • New and experienced project managers
  • Clinical project managers
  • Team members
  • Operational managers
  • Developmental project managers
  • CMC project managers
  • Regulatory liaisons

Learning Objectives 

At the conclusion of this activity, participants should be able to:

  • Describe how to filter through the changes of scope that are received by investigating the time and cost and be able to produce, implement and track changed plans 
  • Recognize how to capture and track issues to assist in creating a workable solution
  • Discuss overcoming the politics and only consider escalation as a business process and perform it professionally

Special Offers 

Register More than One Group Site and Save 15%!

Contact Information 

Registration Questions
Toll Free 1.888.257.6457
Phone +1.215.6100
Fax +1.215.442.6199
Monday-Friday 8:30AM - 8:00PM ET

Agenda and Event Logistics
Susan Berkelbach, Event Planner
Phone +1.215.442.6183
Fax +1.215.442.6199

Technical Requirements 

Click here for minimum system requirements.


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Registration Fees 

Other Fees

Group Site


Charitable Nonprofit/Academia Member Individual
Member Government Individual
Member Individual


Charitable Nonprofit/Academia Nonmember Individual
NonMember Government Individual
NonMember Individual
Group Discounts

Group Site is a license for one internet and audio log-in, allowing multiple viewers at one physical location. All other fees are for one log-in allowing one viewer.

*Receive a 15% discount on the entire purchase when you register for more than one group site at the same time. Valid only when group sites are purchased online for this training series.

This online training offering is sold as one complete series and cannot be purchased in parts.

Cancellation Policy: No refunds will be provided in the event of a participant’s cancellation since all costs for this online training course have been prepaid by DIA. DIA reserves the right to modify or cancel programs and/or substitute presenters or panelists. DIA is not responsible for failure to deliver programs due to circumstances beyond its control.

Participants with Disabilities: Reasonable accommodations will be made available to persons with disabilities who attend an educational activity. Contact the DIA office in writing at least 15 days prior to event to indicate your needs.

Register Online

Unless otherwise disclosed, the statements made by speakers represent their own opinions and not necessarily those of the organization they represent, or that of the Drug Information Association. Speakers, agenda and CE information are subject to change without notice. Recording of any DIA educational material in any type of media is prohibited without prior written consent from DIA.

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