Change Management, Issues Management, Escalation Management

Sep 18 2013 12:00PM - Sep 18 2013 1:30PM | Online

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Overview

Every week of every month our work is interrupted by changes and issues that reduce the time we have to focus on key tasks. One option to solve this is escalation, but when and how should we use this solution? This course tackles how to efficiently and effectively deal with changes, issues, and escalation to make you more productive. Forms covered during this class are offered in the material, which you can use back on the job.

Who Should Attend

New and experienced project managers
Clinical project managers
Team members
Operational managers
Developmental project managers
CMC project managers
Regulatory liaisons

Learning Objectives

At the conclusion of this activity, participants should be able to:

Describe how to filter through the changes of scope that are received by investigating the time and cost and be able to produce, implement and track changed plans
Recognize how to capture and track issues to assist in creating a workable solution
Discuss overcoming the politics and only consider escalation as a business process and perform it professionally

Special Offers

Register More than One Group Site and Save 15%!

Contact Information

Registration Questions
Vicki Adkinson, Customer Service Associate
Phone +1.215.442.6162
Fax +1-215.442.6199
Vicki.Adkinson@diahome.org

Agenda and Event Logistics
Susan Berkelbach, Event Planner
Phone +1.215.442.6183
Fax +1.215.442.6199
Susan.Berkelbach@diahome.org

Technical Requirements

Click here for minimum system requirements.

Faculty

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Joan Knutson, PMP

President
PM Guru Unlimited, United States

Registration Fees

Other Fees

Group Site: $799.00

Member

Charitable Nonprofit/Academia Member Individual: $150.00
Member Government Individual: $150.00
Member Individual: $295.00

Non-Member

Charitable Nonprofit/Academia Nonmember Individual: $235.00
NonMember Government Individual: $235.00
NonMember Individual: $385.00

Group Discounts

GROUP SITE:
Group Site is a license for one internet and audio log-in, allowing multiple viewers at one physical location. All other fees are for one log-in allowing one viewer.

*Receive a 15% discount on the entire purchase when you register for more than one group site at the same time. Valid only when group sites are purchased online for this training series.

This online training offering is sold as one complete series and cannot be purchased in parts.

Cancellation Policy: No refunds will be provided in the event of a participant’s cancellation since all costs for this online training course have been prepaid by DIA. DIA reserves the right to modify or cancel programs and/or substitute presenters or panelists. DIA is not responsible for failure to deliver programs due to circumstances beyond its control.

Participants with Disabilities: Reasonable accommodations will be made available to persons with disabilities who attend an educational activity. Contact the DIA office in writing at least 15 days prior to event to indicate your needs.

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