Implementation of an Electronic Medical Information Request System for Field-generated Information Inquiries

Title
Implementation of an Electronic Medical Information Request System for Field-generated Information Inquiries

Abstract
The use of computer-based information storage, tracking, and retrieval has become common across all health care practices. We describe the variables and key considerations that must be addressed to transition from a paperbased medical information request fulfillment system to an electronic capture and fulfillment process. We also address factors such as training and regulatory considerations as well as key metrics both before and after implementation of the electronic capture and fulfillment process. The application of the program described allows a medical information team to provide timely information to customers upon request while minimizing lost or unfulfilled requests. Such a program also improves the quality of the end product produced based on indirect measures.