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Shining the Light on the Value of Customer Insights - The Unique Role of Medical Communications

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Overview 

Continuing Education credit or Certificate Program units are not available for the archived offering.


Health Care Professionals [HCPs] are an important source of product related insight, whether it’s unanswered questions, research ideas, or clinical pearls related to a product. While HCPs have no shortage of ideas, it is a challenge to gather and incorporate their ideas into a company’s medical and business plans. This webinar is designed to discuss methods to gather, consolidate, and analyze HCPs insights to improve medical communications and inform research and business opportunities.


This webinar is an encore session from the 2012 DIA Medical Communications Workshop and was developed by DIA's Medical Communications SIAC.


This archived webinar is available through September 10, 2013.

Who Should Attend 

Professionals involved in:

  • Medical information
  • Medical communications
  • Medical writing
  • Medical science liaisons
  • Medical contact/call centers
  • Industry, academia, and government

Learning Objectives 

At the conclusion of this webinar, participants should be able to:

  • Describe how Medical Communications groups are facilitating informed healthcare decisions via leveraging real world, actionable customer insights
  • Describe different methods of curating customer insights from a headquarter and a field base medical point of view
  • Describe examples of customer insights that have resulted in the need for new/enhanced scientific interchange and/or research opportunities

Contact Information 

Archived Webinar Information
Carolyn Callahan
DIA North America
Phone +1.215.442.6194
Carolyn.Callahan@diahome.org

Technical Requirements 

Click here for minimum system requirements.

Presenter(s) 

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Agenda  

Day 1 Tuesday, September 11, 2012

  • 11:00AM - 11:59PM

    Shining the Light on the Value of Customer Insights - The Unique Role of Medical Communications

    Speaker(s):

    • Shining the Light on the Value of Customer Insights – The Unique Role of Medical Communications Developing Insights
      Sian Slade, MBA
      Group Director, Global Core Content and Knowledge Management
      Bristol-Myers Squibb Company, United States
    • Shining the light on the value of customer insights- The Unique Role of Medical Communications - HQ Medical Information (MI) Perspective
      Krupa Paranjpe
      Associate Director, Medical Information
      Pfizer Inc., United States
    • Shining the Light on Customer Insights - The Role of a Field Based Medical Team
      Edward Bezarro, RPh
      Medical Affairs Professional
      United States

Registration Fees 

Other Fees

Government (Full Time) Individual
$125.00
Charitable Nonprofit/Academia Individual
$175.00
Group Site
$799.00
Group Plus
$995.00

Member

Member Individual
$250.00

Non-Member

NonMember Individual
$295.00
Register Online

Unless otherwise disclosed, the statements made by speakers represent their own opinions and not necessarily those of the organization they represent, or that of the Drug Information Association. Speakers, agenda and CE information are subject to change without notice. Recording of any DIA educational material in any type of media is prohibited without prior written consent from DIA.

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