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Crisis Management

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The Crisis Management module is designed to provide medical communications professionals with a refresher on the principles of managing a crisis. The course focuses on how to define the various types of crises and the methods to manage them. This module provides a brief background on drug-recall terminology, definitions, and regulations.

I have found these modules to be indispensable for any individual in the role of a Medical Communications Professional (MCP) in the pharmaceutical industry, whether they be new to this role or a more seasoned colleague.  I recommend this program be incorporated into a Medical Communications training plan for all MCP team members, as it covers the foundation work processes of a MCP's role very nicely.  As a seasoned MCP myself, the modules were very helpful to identify how we are currently practicing, and where improvements could be made based on following the industry's best practices as it relates to medical communications.  Also of great value, the ability to earn ACPE credit as a pharmacist as well as the opportunity to receive a DIA Medical Communications Certificate upon completion of all 9 modules, really adds credence to embarking on this educational opportunity as a "no-brainer".

Featured Topics 

  • Crisis communications
  • Crisis management
  • Drug-recall terms and regulations

Who Should Attend 

Medical communications professionals.

Learning Objectives 

Upon completion of this course, you should be able to better perform the following functions: 

  • Describe different types of crisis situations
  • Describe how a crisis can impact the pharmaceutical organization
  • Discuss the basic US regulatory requirements related to product recalls
  • Explain the actions that should be taken to manage a crisis
  • Explain the areas of planning that should be included in a contingency plan to manage a crisis
  • Recognize telecommunications terminology and related concepts that are important during a major crisis

The module takes an average of 1.5 hours to complete. (Note that this is an average time. People learn at different rates, and they explore resources and examples at different paces.)

Special Offers 

Save 20% by purchasing the full Medical Communications eLearning Certificate Program. Get all nine modules for $1,960, a $490.00 savings compared to the total cost if each module is purchased separately. Save 15% on the purchase of two to eight modules.

Contact Information 

Linda Belmont, DIA
Phone +

Technical Requirements 

Click here for minimum system requirements.


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Continuing Education 

The Drug Information Association is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education. The Drug Information Association designates this educational activity for up to 1.5 contact hours or .15 CEUs. 0286-0000-13-401-H04-P Type of Activity: Application

Drug Information Association has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).

As an IACET Authorized Provider, Drug Information Association offers CEUs for its programs that qualify under the ANSI/IACET Standard. Drug Information Association is authorized by IACET to offer .2 CEUs for this program.

This module is part of DIA's Medical Communications eLearning Certificate Program. If you complete each module of the certificate program and receive a passing score of 80% on each module exam, you are eligible to receive the DIA Medical Communications Certificate.

Release Date: October 16, 2002
Reviewed and Updated: October 31, 2003
Reviewed and Updated: October 15, 2004
Reviewed and Updated: October 31, 2005
Reviewed and Updated: October 27, 2006
Reviewed and Updated October 18, 2007
Reviewed and Updated September 30, 2010
Reviewed and Updated September 25, 2013
Expiration Date: September 25, 2016*

*Continuing education credit is available to participants who successfully complete the eLearning program before the expiration date.

Name Credit Type Max Credits CEU
Crisis Management ACPE 1.50 0.150
Crisis Management IACET 1.50 0.200

Disclosure Policy:

It is DIA policy that anyone in a position to control the content of a continuing education activity must disclose to the program audience (1) any real or apparent conflict(s) of interest related to the content of their presentation and/or the educational activity, and (2) discussions of unlabeled or unapproved uses of drugs or medical devices. Disclosure statements will be included in the course materials.

Statement of Credit:

In order to receive a statement of credit (before the one year purchase expiration date and before the expiration date listed above), please review the entire module, complete the exam and evaluation form. You must receive a passing score of 80% or better to receive a statement of credit. Statements of credit will be emailed within one month of receipt of exam and evaluation form. Please note: If you do not complete the module, pass the module exam, AND complete the evaluation form, you will not receive a statement of credit.

This module is part of the Medical Communications eLearning Certificate Program. If you complete each module of the curriculum and receive a passing score of 80% for each module exam, you are eligible to receive the DIA Medical Communications Certificate. To receive your DIA Medical Communications Certificate, please contact the Drug Information Association via e-mail: eLearning@diahome.org when you have completed all nine modules.

Registration Fees 

Other Fees

Group Discounts

The entire Medical Communications eLearning Certificate Program can be purchased at a 20% discount ($1960), which is a $490 savings from the price if each module were purchased individually. When purchasing modules from the Medical Communications eLearning Certificate Program:

  • 2-8 modules receives a 15% discount on each item
  • 9 modules receives a 20% discount on each item

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Unless otherwise disclosed, the statements made by speakers represent their own opinions and not necessarily those of the organization they represent, or that of the Drug Information Association. Speakers, agenda and CE information are subject to change without notice. Recording of any DIA educational material in any type of media is prohibited without prior written consent from DIA.

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