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Customer Satisfaction and Communication Methods Used in Conducting Large Multi-Center Clinical Trials

Time

Wed, Jun 18 7:15AM
W 41

Title

Customer Satisfaction and Communication Methods Used in Conducting Large Multi-Center Clinical Trials

Abstract Summary

For this work we assessed and integrated Baldrige criteria, a project management maturity model assessments and customer engagement measurement techniques to clearly define customer’s requirements throughout the clinical trial life cycle.

Poster Presenter

Barbara J. Del Curto
Clinical Research Project Manager,
VA Cooperative Studies Program
United States